Our Approach
While KNOW HOW defines our approach to competition through specialist expertise and more collaborative relationships, there are other time honoured values that remain at the centre of our business.
CUSTOMER SERVICE Fugen prides itself on its relationships with its clients and consultants. Working with, rather than for, our clients allows us to integrate the operational needs of our clients into the building process and this produces better outcomes for all. A director remains involved throughout the project.
ENVIRONMENTAL We take seriously our responsibility for environmental stewardship. We recognise that our operations have an effect on the local, regional and global environment. As a consequence of this, Fugen is committed to continuous improvement in environmental performance and the prevention of pollution through minimising waste, especially hazardous waste.
OH&S Our people are central to our success and we value the contribution they make. We are committed to minimising personal risk to our staff and everyone involved in our projects. Our occupational heath and safety systems are first class, are independently audited and comply with the Occupational Health & Safety Rehabilitation Act.
FINANCIAL STABILITY gives us the certainty we need to confidently grow our business and effectively service our clients. This same stability gives our clients and partners the confidence and peace of mind they need to do business with us.
RELIABILITY means delivering on promise and expectations around time, cost and quality. We take a ‘no surprises’ approach to risk and problem solving and this is second nature to our project teams.
OUR PEOPLE must not only be technically competent but co-operative by nature.
A COMPETITIVE PRICE gets us to the starting line, but is never enough to win the job. So we make our proposals more valuable by contributing buildability advice, improving delivery times and enabling live operating environments to function at optimal levels while construction takes place.
QUALITY ASSURANCE To ensure high quality, we have developed a QA System which seeks to recognise a problem before it occurs allowing us to generate a solution that will avoid time and cost implications for both the client and us.
